INTRODUCTION

Welcome to Rentopia.my, your premier destination for all your rental and property sales needs in Kuala Lumpur, Malaysia. Our platform is designed to connect individuals and businesses with an extensive range of rental properties and properties available for purchase, ensuring a comprehensive solution for all your real estate requirements.

Whether you are searching for a temporary residence, a long-term rental, or a property to buy, Rentopia.my offers a user-friendly and efficient platform to streamline your search process. We strive to provide a seamless experience for both renters and property buyers, facilitating transparent and trustworthy transactions.

These terms and conditions govern the use of our Website and establish the guidelines and obligations for all users. By accessing and using Rentopia.my, you signify your acceptance of these Terms and agree to comply with them. We encourage you to carefully review these terms to ensure a clear understanding of your rights and responsibilities while using our services.

Please note that specific terms and conditions may apply to rentals and property sales, which will be outlined further in the respective sections of our terms and conditions. It is important to familiarize yourself with all relevant provisions to ensure a smooth and secure experience on our platform.

DEFINITIONS

In these Terms, the following terms shall have the meanings set forth below:

1. “Rentopia.my,” “we,” “us,” or “our” refers to Rentopia.my, the operator of the website and provider of the rental and property sales services.

2. “Website” refers to Rentopia.my, including all webpages, content, and features available at the domain rentopia.my.

3. “User,” “you,” or “your” refers to any individual or entity that accesses or uses the Website or avails of our rental and property sales services.

4. “Rental(s)” refers to any property or item listed on the Website that is made available for temporary use in exchange for a fee.

5. “Property Sales” refers to the purchase or sale of real estate properties listed on the Website.

6. “Listing” refers to a specific property or item made available for rental or sale on the Website.

7. “Account” refers to a user’s registered account on the Website, which allows them to access and utilize certain features and services.

8. “Content” refers to any information, text, images, videos, or other materials posted or displayed on the Website.

9. “Third Party” refers to any individual, entity, or website that is not affiliated with Rentopia.my.

USER RESPONSIBILITIES

1. Eligibility: By using our Website, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into a binding agreement. If you are accessing or using the Website on behalf of a company or organization, you represent and warrant that you have the authority to bind that entity to these Terms.

2. Accurate Information: You agree to provide accurate, current, and complete information when creating an account or submitting any details through our Website. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

3. Prohibited Conduct: You shall not engage in any conduct that is unlawful, offensive, fraudulent, or interferes with the proper functioning of the Website. This includes, but is not limited to, uploading or transmitting viruses, spam, or any other harmful content, attempting to gain unauthorized access to other users’ accounts, or engaging in any activity that may disrupt or impair the performance, security, or integrity of the Website.

4. Compliance with Laws: You are responsible for complying with all applicable laws, regulations, and local ordinances when using our Website. You agree not to use the Website for any illegal or unauthorized purpose, and you acknowledge that any violation of these Terms may result in legal consequences.

5. Content Responsibility: You are solely responsible for any content you post, submit, or display on our Website. You agree not to post or transmit any content that infringes upon the intellectual property rights of others, is defamatory, violates the privacy or publicity rights of others, or is otherwise objectionable. We reserve the right to remove any content that violates these Terms or is deemed inappropriate at our sole discretion.

6. Third-Party Interactions: Your interactions with third parties, including property owners, renters, and other users of the Website, are solely between you and the respective third party. Rentopia.my shall not be responsible for any disputes, damages, or liabilities arising from such interactions.

7. Compliance with Additional Policies: In addition to these Terms, you are required to comply with any additional policies or guidelines provided on the Website, including but not limited to our Privacy Policy and any specific terms applicable to rentals or property sales.

INTELLECTUAL PROPERTY

1. Ownership: All intellectual property rights related to the Website and its content, including but not limited to trademarks, logos, service marks, trade names, graphics, images, text, software, and any other materials (“Intellectual Property”), are the exclusive property of Rentopia.my or its licensors. The Intellectual Property is protected by applicable intellectual property laws and treaties.

2. Limited License: Rentopia.my grants you a limited, non-exclusive, non-transferable license to access and use the Website and its content solely for personal, non-commercial purposes. This license does not grant you any right to modify, reproduce, distribute, publicly display or perform, or create derivative works of the Intellectual Property, except as expressly authorized by Rentopia.my.

3. User Content: By submitting any content to the Website, including reviews, comments, or other materials (“User Content”), you grant Rentopia.my a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, adapt, publish, translate, distribute, and display such User Content on the Website and in any other marketing or promotional materials.

4. Posting Properties from Facebook Group: In accordance with the rules of our Facebook property group, Klang Valley Properties, you acknowledge and agree that Rentopia.my reserves the right to post any properties listed in the group onto the Website. By participating in the Facebook group and posting properties, you grant Rentopia.my the right to display and promote those properties on the Website for the purpose of expanding their visibility to a wider audience.

5. Restrictions: You shall not use, copy, modify, distribute, or exploit any Intellectual Property of Rentopia.my or its licensors without prior written consent. Furthermore, you shall not engage in any activity that infringes upon the intellectual property rights of Rentopia.my or any third party.

6. Reporting Intellectual Property Infringement: Rentopia.my respects the intellectual property rights of others and expects users to do the same. If you believe that any content on the Website infringes your intellectual property rights, please contact us at [email protected] with detailed information regarding the alleged infringement.

PAYMENT & BILLING

1. Service Fees: Rentopia.my may charge service fees for the use of certain features or services provided on the Website. The applicable fees will be clearly stated on the Website or communicated to you through other means. By using these features or services, you agree to pay the specified fees as outlined.

2. Payment Methods: Rentopia.my offers various payment methods for your convenience, including credit card payments, bank transfers, and e-wallet payments. By providing your payment information, you authorize us to charge the applicable fees using the selected payment method.

3. Currency and Taxes: Unless otherwise specified, all fees and charges are stated in the local currency (Malaysian Ringgit, MYR). You are responsible for any applicable taxes or duties imposed by the authorities in relation to your use of the Website or any transactions conducted through it.

4. Refunds: Refund policies for specific services or transactions will be clearly stated on the Website. It is your responsibility to review and understand these policies before making any payments. Rentopia.my reserves the right to review and process refund requests in accordance with the applicable policies.

5. Billing Information: You are responsible for providing accurate and up-to-date billing information, including your name, address, email address, and payment details. It is your obligation to promptly update this information to ensure that your billing is processed accurately and without interruption.

6. Disputed Charges: If you believe there has been an error or unauthorized charge on your account, you must notify Rentopia.my within a reasonable period to investigate and resolve the issue. Failure to notify us in a timely manner may result in the waiver of any claims related to the disputed charge.

7. Third-Party Payment Processors: Rentopia.my may utilize third-party payment processors, including e-wallet providers, to facilitate payment transactions. By using these payment processors, you agree to their respective terms and conditions and privacy policies. Rentopia.my shall not be responsible for any actions or omissions of these third-party payment processors.

8. Payment Security: Rentopia.my takes the security of your payment information seriously. We employ industry-standard security measures to protect your data; however, you acknowledge that no method of transmission or storage is 100% secure. Rentopia.my shall not be liable for any unauthorized access or disclosure of your payment information, except to the extent caused by our negligence or willful misconduct.

LIMITATION OF LIABILITY

1. Disclaimer of Warranties: You understand and agree that your use of the Rentopia.my website is at your own risk. The website and its content are provided on an “as is” and “as available” basis. Rentopia.my makes no representations or warranties of any kind, express or implied, regarding the accuracy, completeness, reliability, or availability of the website or its content.

2. Limitation of Liability: To the maximum extent permitted by applicable law, Rentopia.my and its affiliates, officers, directors, employees, agents, and licensors shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to damages for loss of profits, goodwill, use, data, or other intangible losses, arising out of or in connection with your use of the website or its content, regardless of the cause of action (contract, tort, strict liability, or otherwise) and even if Rentopia.my has been advised of the possibility of such damages.

3. Indemnification: You agree to indemnify, defend, and hold Rentopia.my and its affiliates, officers, directors, employees, agents, and licensors harmless from any claims, demands, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or in connection with your use of the website, your violation of these Terms, or your violation of any rights of a third party.

4. Force Majeure: Rentopia.my shall not be liable for any failure or delay in performing its obligations under these Terms due to circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, power failures, or any other event beyond its reasonable control.

5. Jurisdictional Limitations: Some jurisdictions do not allow the exclusion or limitation of certain warranties or liability for certain types of damages. Therefore, the above limitations may not apply to you to the extent prohibited by law. In such cases, Rentopia.my’s liability will be limited to the fullest extent permitted by applicable law.

TERMINATION

1. Termination by Rentopia.my: Rentopia.my reserves the right to terminate or suspend your access to the website, in whole or in part, without prior notice or liability, for any reason, including but not limited to:

a. Violation of these Terms of Service or any other policies or guidelines provided by Rentopia.my.
b. Conduct that is harmful, illegal, or violates the rights of Rentopia.my, other users, or any third party.
c. Non-payment of any applicable fees or charges.
d. Requests by law enforcement or other government agencies.
e. Technical or security issues or concerns.

2. Effect of Termination: Upon termination or suspension, your right to access and use the website and its services will immediately cease. All provisions of these Terms that by their nature should survive termination shall survive, including but not limited to the sections on Intellectual Property, Limitation of Liability, and Indemnification.

3. User Obligations: Upon termination, you agree to immediately cease all use of the website and its services. Any outstanding fees or charges owed to Rentopia.my shall become immediately due and payable.

4. Right to Delete Content: Rentopia.my reserves the right to delete or remove any user-generated content or information associated with your account upon termination, at its sole discretion and without liability.

DISPUTE RESOLUTION

1. Good Faith Negotiation: In the event of any dispute, controversy, or claim arising out of or relating to these Terms of Service or your use of the Rentopia.my website (“Dispute”), both parties agree to first attempt to resolve the Dispute amicably through good-faith negotiations. Either party may initiate the negotiation process by providing written notice to the other party, describing the details and nature of the Dispute.

2. Mediation: If the parties are unable to resolve the Dispute through negotiation within a reasonable period, they agree to engage in mediation. The mediation will be conducted by a neutral third party mediator agreed upon by both parties. The mediator’s role is to facilitate discussions between the parties and assist in reaching a mutually acceptable resolution. The costs of mediation shall be shared equally between the parties unless otherwise agreed.

3. Arbitration: If the Dispute is not resolved through negotiation or mediation, both parties agree to submit the Dispute to binding arbitration. The arbitration shall be conducted in Kuala Lumpur, Malaysia, in accordance with the rules of the Kuala Lumpur Regional Centre for Arbitration (KLRCA). The arbitration shall be conducted by a single arbitrator appointed in accordance with the KLRCA rules. The decision of the arbitrator shall be final and binding on both parties.

4. Waiver of Class Action: You agree that any arbitration or legal proceeding arising out of or relating to the Dispute shall be conducted solely on an individual basis. You waive any right to bring or participate in a class action, consolidated, or representative proceeding against Rentopia.my.

5. Governing Law: These Terms of Service and any Dispute arising out of or in connection with them shall be governed by and construed in accordance with the laws of Malaysia, without regard to its conflict of law principles.

6. Jurisdiction: Any legal action or proceedings arising out of or relating to these Terms of Service or the Dispute shall be brought in the courts located in Kuala Lumpur, Malaysia, and both parties consent to the exclusive jurisdiction of such courts.

AMENDMENTS

1. Right to Amend: Rentopia.my reserves the right to modify, amend, or change these Terms of Service at any time, in its sole discretion. Any modifications or updates to the terms and conditions will be effective immediately upon posting on the Rentopia.my website. You are responsible for regularly reviewing the terms and conditions to stay informed of any changes.

2. Notice of Changes: Rentopia.my may, at its discretion, provide notice of significant changes to the terms and conditions via email or by prominently displaying a notice on the website. However, it is your responsibility to review the terms and conditions periodically for any updates or modifications.

3. Continued Use: Your continued use of the Rentopia.my website after the posting of any modifications or updates to the terms and conditions constitutes your acceptance of those changes. If you do not agree with the modified terms, you must discontinue using the website.

4. Retroactive Changes: No retroactive changes to the terms and conditions will apply unless required by law or authorized by Rentopia.my.

Last changed: 2/6/2023