Privacy Policy
Effective Date: 30 April 2025
Rentopia.my (“we”, “us”, or “our”) operates an online property listing platform connecting landlords, tenants, and property agents in Malaysia, primarily in Kuala Lumpur and Petaling Jaya.
This Privacy Policy explains how we collect, use, disclose, and protect your personal data in accordance with the Personal Data Protection Act 2010 (PDPA).
1. Information We Collect
We may collect and store the following types of information:
Personal Information
- Full name
- Email address
- Phone number
- Billing address
Identity Verification Information
- NRIC or Passport number when required for tenancy documentation
Financial Information
- Bank account details for landlords receiving payments
Booking Information
- Selected property
- Booking amount
- Tenancy start date
Technical Information
- IP address
- Browser type
- Device type
- Location data
- Cookies and usage logs
We may also collect limited information from analytics tools, cookies, or publicly available sources to improve platform performance.
2. How We Use Your Information
Your personal data may be used for the following purposes:
- To facilitate communication between tenants, landlords, and agents
- To generate tenancy agreement drafts based on submitted information
- To process booking fee payments through third-party payment providers
- To send invoices, payment notices, or booking confirmations
- To detect and prevent fraud, abuse, or illegal activity
- To analyze platform usage and improve user experience using aggregated or anonymized data
- To communicate updates, service announcements, or promotional offers (unless you opt out)
3. Disclosure of Personal Data
We do not sell or rent your personal data. However, your data may be shared in the following situations:
- With the landlord or tenant involved in a rental transaction
- With payment processors to facilitate secure payments
- With IT service providers assisting with hosting, security, or system maintenance
- With legal or professional advisers where necessary
- With authorities or regulators when required by law
- With hosting or database providers, including those located outside Malaysia
In the event of a merger, acquisition, restructuring, or sale of business assets, user data may be transferred to the entity that continues operating the platform.
4. Consent and User Responsibilities
By using Rentopia.my, you consent to the collection and processing of your personal data in accordance with this Privacy Policy.
Users agree that personal information shared through the platform may be disclosed to relevant parties involved in a rental transaction for legitimate tenancy facilitation purposes.
Agents and landlords must treat any personal data obtained through Rentopia.my as confidential and use it only for legitimate rental transactions.
5. Data Security
We take reasonable steps to protect personal data using security measures such as encrypted connections (HTTPS), controlled system access, and secure hosting infrastructure.
Sensitive information such as identity numbers or banking details is collected only when necessary and access to such information is restricted.
6. Data Storage and Cross-Border Transfers
Our hosting, database, or technology service providers may store or process data outside Malaysia.
By using Rentopia.my, you acknowledge and consent to such cross-border data transfers where required for platform operations.
7. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce platform agreements.
8. Access, Correction, and Withdrawal
Under the Personal Data Protection Act 2010 (PDPA), you may have the right to:
- Request access to your personal data
- Request correction or updates to inaccurate data
- Withdraw consent for certain uses such as marketing communications
To submit a request, please contact us at support@rentopia.my. We may verify your identity before processing any request and will respond within a reasonable timeframe.
9. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page, and continued use of Rentopia.my after updates constitutes acceptance of the revised policy.
10. Contact
If you have questions, requests, or concerns regarding your personal data:
Email: support@rentopia.my
WhatsApp: 017-2091060
Location: Kuala Lumpur, Malaysia
